boOop! Support
A little help.
A little peace of mind.
Find your next step for reminders, backups, or boOop+. If you’re still stuck, we’re an email away.
New to boOop!? Learn what a pet health tracker does and find the download for iOS or Android.
Keep care reminders coming.
boOop! schedules reminders on your phone. They work offline, but delivery depends on your phone’s permissions and settings.
- Allow notifications for boOop! in your phone’s settings. You can also follow the notification notice in boOop! Settings or Active Routines.
- On Android, check the separate Alarms & reminders access if boOop! asks for it. Without this access, Android may deliver reminders at less exact times.
- Check Focus / Do Not Disturb, notification visibility, and any battery restrictions that could affect notifications.
- Open boOop! regularly or answer a reminder to keep the upcoming reminder queue topped up. If you see Keep your boOop! reminders coming, open the app.
Reminders are scheduled a few weeks ahead. Supported notification actions let you mark care as done or missed. Use the timeline to review or correct a record.
Use reminders as an organizational aid alongside your usual care routine. They cannot guarantee delivery or replace professional veterinary advice.
Back up their story. Bring it along.
Pet records stay on your device. There is no automatic cloud sync or server copy of your records, so export a backup before changing phones, clearing app storage, or uninstalling.
- Open Settings → Backup & Restore on your current phone.
- Choose Export data for a JSON file containing records without photos. With boOop+, choose Export complete backup for a ZIP containing records and photos.
- Save the file somewhere safe outside the app. If you’re changing phones, transfer that file to the new phone.
- On the destination phone, open Backup & Restore → Restore from backup, or choose Restore from backup on the empty screen. Select your JSON or ZIP file and review the confirmation.
Restoring replaces current local records; it does not merge them. Export anything you want to keep on the destination phone before restoring.
Data-only backups do not include photos. Photo-only vaccination entries cannot be recovered from a data-only backup.
Store your backup securely and keep a recent copy. A manual backup does not keep two devices synchronized. Booop Pack groups care for multiple pets on one device; it is not caregiver sync.
A backup restores records, not boOop+. Free supports active tracking for up to 2 pets. If your backup contains more, their history remains viewable, while new tracking and reminders follow the destination phone’s current limits.
Restore your boOop+ purchase.
boOop+ is an optional one-time lifetime unlock purchased inside the app. See the app for current pricing in your region.
- Connect to the internet and make sure you’re using the store account that made the purchase.
- Open the upgrade or purchase screen in boOop! and choose Restore purchases.
- Let the store check the purchase. If boOop+ is still locked, contact support with your platform, app version, and the message you see.
Deleting and reinstalling the app or clearing its storage starts a fresh local installation. Restore your purchase and your records separately: purchase restoration unlocks eligible features; your backup file recovers your saved records.
Purchase restoration follows the original store and account. Do not assume an Apple purchase transfers to Google Play, or the reverse. A lifetime unlock covers the supported lifetime of the app, as described in the Terms of Use.
Still need a hand?
Let’s figure it out.
Email nerdwithchows@gmail.com with your phone’s operating system, boOop! version, and a short description of what happened.
Include a screenshot of the issue if useful, with private details removed. Please avoid sending pet records, prescriptions, or backup files unless they’re needed to resolve your request.
Email boOop! SupportboOop! helps organize pet-care information. For questions about your pet’s health or treatment, contact a qualified veterinarian.